Remote Working

User Experience Monitoring - Get to the root cause of end-user experience issues and remediate before business performance is affected.

Challenges of remote IT

Remote learning has been around for some time however the demand for organisations to implement remote working has increased considerably in recent times and with that comes some major challenges from consistent performance on-premise to safeguarding and controlling the remote environment with that the pressure of maintaining IT expectations and continued productivity levels so that business can carry on as normal

User experience outside of the normal environment becomes increasingly difficult to measure and many organisations are looking for ways to help monitor and increase performance using cloud-based tools. This can however be challenging to those who don't have the IT support required to do s

Through Endpoint based monitoring, Aternity can provide IT with visibility into user productivity for all applications from any location. This gives IT the power to drive focus into problem areas identified where the business is losing out on employees time and money.

Once any changes have been made Aternity’s value is in measuring the impact of any remediation work to improve end user experience and productivity.

Key Service Benefits

• View of all your applications in one place

• Determine performance baselines

• Investigate and understand application crashes

• Know the impact of collaboration tools

• Network latency dashboard

• Wi-Fi performance

• Validate remediation work

• Help drive prioritisation through cost analysisNew Paragraph

Service Overview

Phase 1: Deploy

Collecting data across as wide a base as possible is key in order to provide the best service possible. By capturing sufficient amounts of data we can determine performance baselines across all applications and devices.

Phase 2: Report (30days in)

Within the first 30 days, we will be able to identify business-critical areas where performance is suffering the most, make recommendations on where to focus IT efforts and make progress on clearing some of the issues that are impacting the businesses remote performance.

Phase 3: Validate (60 days in)

After a further 30 days, we will compare the changes made against the previous report and validate how it has helped performance. We will also work with your IT department to determine how Aternity has helped performance-related issues.

Phase 4: Value Workshop

Look beyond the initial service. How can use Aternity to drive future business strategy?

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